Refund Policy

Refund Policy

Effective Date: April 29, 2025
Last Updated: April 29, 2025

At Bezaleel Continental Trading Ltd., we strive to deliver top-tier travel and event services with professionalism and integrity. We understand that sometimes plans change, and this policy outlines your rights and responsibilities regarding refunds and cancellations.

1. General Conditions

Refunds are processed based on the type of service purchased, the time of cancellation, and any third-party policies involved (e.g., airlines, hotels, or visa agencies). All refund requests must be made in writing via email to:
📧 info.bezaleeelconcept@gmail.com

2. Travel & Tour Services

a. Flight Bookings

• Refunds for cancelled flights are subject to airline policies and may include cancellation or change fees.

• Bezaleel will facilitate the refund request on your behalf, but final decisions rest with the airline.

• Non-refundable tickets or promotional fares cannot be refunded.

b. Hotel Reservations

• Hotel cancellations and refund eligibility depend on the cancellation window and hotel terms.

• A minimum 25% administrative fee may be deducted from eligible hotel refunds.

c. Visa Processing

• Visa application fees are non-refundable, regardless of the outcome (approved, delayed, or denied), as they are paid to government agencies or embassies.

• Service fees paid to Bezaleel for processing support are also non-refundable once processing has begun.

d. Holiday Packages

• Package cancellations must be made at least 14 days before the travel date to be eligible for a partial refund, less any third-party cancellation charges.

• Cancellations made within 7 days of departure are non-refundable.

3. Event Services

a. Event Planning & Decoration

• Deposits paid for event planning and decorations are non-refundable, as they cover consultation, planning, and materials procurement.

• If a full payment was made and the event is cancelled at least 30 days before the date, a 50% refund may be granted (excluding deposit).

• Cancellations made within 15 days of the event are non-refundable.

b. Event Rentals & Staffing

• Refunds for bouncers, ushers, tents, or catering services are only possible if cancellation is made at least 10 business days prior to the event.

• A 20% cancellation fee applies to all eligible event service refunds.

4. Non-Refundable Circumstances

No refunds will be issued for:

• No-shows for flights, hotels, or events.

• Force Majeure events (natural disasters, strikes, pandemics, etc.).

• Failure to provide necessary documents (e.g., passport, visa).

5. Refund Processing Time

• Refunds, once approved, will be processed within 7–21 business days.

• The time to reflect in your account depends on the payment method and issuing bank.

6. Changes & Amendments

Bezaleel reserves the right to amend this policy at any time. We encourage you to review this page periodically.

7. Contact Us

For refund requests or questions about this policy, contact:

📧 Email: info.bezaleeelconcept@gmail.com
📞 Phone: +234 703 756 6417
🏢 Office: No.030 Healthgarde Plaza, Ogui Road, Enugu, Nigeria

Bezaleel Continental Trading Ltd. – Reliable. Transparent. Committed.